The introduction
Shenzhen EFERCRO Education Technology co., LTD and its affiliates (hereinafter referred to as a "EFERCRO" or "we") respect and protect all use a EFERCRO service user privacy, when you use our services, we may collect and use your information, we hope that through this "privacy policy" to you, how we collect, store, protect, and use your personal information, and clearly to introduce you to our handling of your personal information.This privacy policy is closely related to your use of EFERCRO services, so we recommend that you read it in its entirety to help you better protect your privacy.
If you have any questions about this privacy policy, you can contact us through the contact information published on our platform.If you do not agree to any content of this privacy policy, you should immediately stop using our services.By using any of the services we provide, you consent to our lawful use and protection of your personal information in accordance with this privacy policy.
This privacy policy applies to all services we provide.This privacy policy applies to your visit to our website and/or login to relevant clients to use the services provided by us.
Need of special note is that this privacy policy does not apply to other third direction you provide services, such as our platform of the third party relying on our platform to provide services to you, you provide personal information to a third party shall not apply to the privacy policy, we use of the information you provide to any third party does not undertake any responsibility.
When we provide services, we may collect, store and use the following information related to you in order to provide you with a better, better and more personalized service. We collect the information as follows:
1. The information you provided
When you sign up for an account and/or use, payment we provide relevant service completed and/or submit the information, including your name, gender, nationality, occupation, education, language, age, identity card number, telephone number, email, address, hobbies, payment account and the relevant additional information (such as your province and city, zip code, etc.).
The Shared information you provide to other parties through our services and the information you store when using our services.
2. Information collected during your use of the service.
In order to provide and optimize the services you need, we may collect information about your use of the services, including:
1) when you use our services or visit the web pages of our platform, we will automatically receive and record the information on your browser and computer, including but not limited to your IP address, browser type, language used, access date and time, software and hardware features, and web page records you need;If you download or use client software of our company or its affiliates, or visit mobile web pages to use our platform services, we may read information related to your location and mobile device, including but not limited to device model, device identification number, operating system, resolution, telecom operator, etc.;
2) log information refers to the technical information that may be automatically collected by the system through cookies, web beacons or other means when you use our service to determine your country and language;
3) information that you search or browse when using our service, such as the web search terms you use, the url of the social media page you visit, and other information and content details you browse or request to provide when using our service;
4) information about your use of our mobile apps and other software, and information about your use of such mobile apps and software;
5) the information you communicate through our service, such as the communication account number, as well as the communication time, data and duration;
6) the information (metadata) contained in the content you share through our service, such as the date, time or place of shooting or recording;
7) information provided and recorded when using our services, including but not limited to purchasing courses, booking courses, course recording and video recording, etc.
Our cookies do not collect additional information on your computer's browser or hard drive.Most browsers have the option to refuse to store data on your computer to cookies. You may modify your acceptance of cookies or refuse our cookies. However, we do not recommend you to do so, as this may affect your safe access to our relevant websites and use of our services under certain circumstances.
Since we collect your information for the purpose of providing you with services and improving the quality of services, we may use your information for the following purposes:
1) provide you with the services you use, and design, maintain and improve these services;
2) when we provide services, it is used for authentication, customer service, security prevention, fraud monitoring, archiving and backup purposes to ensure the security of the products and services we provide to you;
3) according to your needs, region, age, occupation, language ability, background, interest, learning preference, etc., match the learning guidance consultant and learning content suitable for you;
4) analyze your use of our services, so that we can better understand how you access and use our services, so as to respond to your personalized needs, such as language setting, location setting, personalized help and instructions, or to respond to you and other users in other aspects;
5) when you use our services, we may use your information to send email, news or push notifications to your device.If you do not want to receive this information, you can choose to unsubscribe on the device according to our relevant prompts.
6) recommend to you content that you may be interested in, including but not limited to sending you product and service information, or showing you personalized third-party promotion information through the system, or sharing information with our partners with your consent so that they can send you information about their products and services;
7) software certification or management software upgrade;
8) provide you with ads that are more relevant to you in place of the ads that are generally placed;
9) allow you to participate in the investigation of our products and services, or the promotion and lottery activities;
10) other USES approved by you.
IV. How do we share information
We will not sell or rent any of your information. We will only share your information with a third party if:
1) obtain your prior consent or authorization;
2) according to the provisions of laws and regulations or the requirements of administrative or judicial organs;
3) share your personal information with our affiliates;
4) provide your personal information to trusted partners for them to process for us according to our instructions and in accordance with our privacy policy and any other relevant confidentiality and security measures;
5) if you are a qualified complainant of intellectual property rights and have filed a complaint, you shall, at the request of the respondent, disclose the matter to the respondent so that the parties can resolve any possible rights disputes;
6) only by sharing your information can you provide the services you need or handle your disputes or disputes with others.For example, in a transaction created by you on our platform, if either party has performed or partially performed its transaction obligations and made a request for information disclosure, we will provide the user with the contact information of the other party and other necessary information as the case may be, so as to facilitate the completion of the transaction or the resolution of the dispute.
7) if you violate relevant Chinese laws and regulations or our relevant agreements or rules, you need to disclose to a third party;
8) find, prevent or deal with fraud, security or technical problems;
9) in case of emergency, to safeguard the interests of users and the public;
10) to protect the legitimate rights and interests of us and our affiliates or users.
V. How do we protect your personal information
In order to protect your information security, we strive to take all reasonable physical, electronic and management security measures to protect your information, so that your information will not be leaked, damaged or lost, including but not limited to SSL, information encryption storage, data center access control.We also take strict management measures for employees or outsourcing personnel who may have access to your information, including but not limited to different authority control according to different positions, signing confidentiality agreements with them, monitoring their operation and other measures.We will provide appropriate security measures according to the existing technology to protect your information, to provide reasonable security protection, we will do our best to ensure that your information will not be leaked, damaged or lost.
Your account has security protection function, please take care of your account and password information.We will ensure that your information is not lost, misused or altered through security measures such as backup to other servers and encryption of user passwords.In spite of the above security measures, please also understand that there is no "perfect security measures" on the information network.
When using our platform services for online transactions, you will inevitably have to disclose your personal information, such as bank account information, contact information or postal address, to the counterparty or potential counterparty.Please protect your personal information and provide it to others only when necessary.If you find your personal information leaked, especially your account and password leaked, please contact our customer service immediately so that we can take appropriate measures.
VI. Protection of minors
We encourage parents or legal guardians (hereinafter referred to as "guardians") to guide minors under the age of 18 to use our services.We recommend that minors encourage their guardians to read this privacy policy and that minors seek their guardians' consent and guidance before submitting personal information. EFERCRO will establish and maintain reasonable procedures to protect the confidentiality and security of minors' personal data.
VII. Change
We may, in due course, amend the terms of this privacy policy as part of this policy.If such amendments result in a material diminution of your rights under this privacy policy, we will notify you by prompting or sending you an email or other means prominently on the platform.If you continue to use our services in that case, you agree to be bound by this revised privacy policy.